May 10

Tamara Stone on Building A Strong Team Culture

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Together with her sister, Tamara cofounded the Stone Sisters Group in Kelowna British Columbia in 2005. She is a highly energetic and positive person who loves inspiring clients and new realtors.

Raised In a real estate family, Tamara learned negotiating and marketing strategies around the dinner table. Today the Stone Sisters have a team of 15 that help people to love where they live.

Contact Tamara:

[Podcast Transcript Using Artificial Intelligence]

Umar Hameed 0:01
Are you ready to become awesomer? Hello everyone! My name is Umar Hameed, I'm your host on the No Limits Selling Podcast, where industry leaders share their tips, strategies and advice on how you can become better, stronger, faster. Just before we get started, I've got a question for you, do you have a negative voice inside your head? We all do, right? I'm gonna help you remove that voice and under 30 days guaranteed, not only remove it, but transform it. So instead of the voice that sabotages you, there's one that propels you to much higher levels of performance and success. There's a link in the show notes, click on it to find out more. All right! Let's get started.

Umar Hameed 0:41
Hello, everyone, welcome to another episode of The No Limits Selling Podcast, where we interview leaders about how they grow their teams, how they grow themselves, and how they make the world a better place. And just before we get started today, I want to mention a project that I'm working on. It's called Project happiness. And all we're looking to do is to get videos from people that are anywhere from like 10 seconds to 30 seconds to a minute, if you need to just tell the world what makes you happy. And the reason we're doing this is because my mission is to make the world a happier place. And one of the small ways we do that is sharing those videos with the world. And somebody watching one of those videos that's looking at the shadows and not looking at all the light in their life, sees one of those videos, maybe your video and goes, You know what, I could do that. So please donate the videos, there'll be a link how to do that in the show notes and help me make the world a better place. And one of the people that's already doing that is Tamara Stone.Tamara , welcome to the show.

Tamara Stone 1:37
Thank you so much. Thank you for having me.

Umar Hameed 1:39
And you know, one of the things that's kind of interesting is, you know, we could have re shot the beginning of the show. It has to be perfect, but life doesn't have to be perfect. And just that small act of did I make a mistake, not in terms to beat yourself up, but to just it takes strength to do that. So all you people out there that are like I have to be perfect or I can't start anything? Or what will people think nobody's thinking about you. People just want to help you and you want to help people. And that's what makes the world a better place.

Tamara Stone 2:07
Wow, I love that. I agree.

Umar Hameed 2:10
So you stepped into the real estate business? Was it a family business?

Tamara Stone 2:17
It wasn't a family business. We didn't all we didn't join forces. We didn't share clients. But my mum and dad were Realtors starting from when I was a really little kid. So truly grew up around the dinner table learning, negotiating and decided to get into the business a long time ago, almost 27 years ago.

Umar Hameed 2:38
Brilliant. So what was it like going from kind of growing up in the household? We just those conversations going on about deals and families they helped and all that stuff? What did you take away as what you thought real estate was? And then when you actually started doing it, was there a delta between what you thought versus what the reality was?

Tamara Stone 2:58
Oh, it's a great question. And yes, there was a huge Delta. I mean, you know, and of course, real estate has evolved so much, even since I got into it. But certainly from the time our parents started in the 70s. So you know, I got into it, because I knew I wanted to stay living in my city and Kelowna, British Columbia and the western part of Canada. So I knew I wanted to stay there or here, I knew I didn't want to have a boss not good at being told what to do. And I thought it was going to be a lot of getting out looking at houses. And I thought it was going to be easier than it was

Umar Hameed 3:33
interesting. And a group of people that I hate just between you and I, I was watching this TV show, I was just flipping through TV. And it was just an empty stage. It was like flipped through. And it's like, why is there an empty stage. So I flipped back. And it was when that river dancing fad was going on in the country. And it was a river dance kind of episode. And then two guys come up on stage, right, and two guys come up on stage left, and the guys in the right, do this little five second tap dancing thing. And the other people look at it and going is that all you got? They repeat it and then they do one better. And it's like a duel between the two. And what was really interesting was the guys on this side, the left side were amazing, like proficient and the guys on the right side, were like water. They made it look so easy, because they were so masterful at it, that they gave me the illusion that I could do it. I love it. And so sometimes when you've got people like your parents doing real estate, because they did it for a while they make it look super easy. And then when we go to do it, it's like holy hell. There's more to it than that. And so what was the first lesson you learned? As you started doing it that was meaningful to you?

Tamara Stone 4:47
I think the key is, is what it's, you know, it's sales and what that is is connecting with people and you know, it's it's really a matter of building trust and having people trust you and you You know if they trust you, and if they like you, as you're saying, it'll, they'll support you, they want to work with you, they feel that kinship. And when I got into the business, I was young, I was 21 years old. I was the youngest Realtor in my city. And actually until I was 30. And I tried to be just like my mom and dad. So I was 21. I dressed like I was 55, I, you know, just spoke like, I was 55. And it wasn't the essence of who I was. And I was trying to be super serious. And I was trying to relate to my parents generation. And of course, they looked at me, and when we know you're 21, even though you look 11. And we're not, you know, I didn't have that trust. And so when I, you know, went out on my own. And back to your first question, did I join a family business? Yes, I was certainly mentored by my parents, and we brand it together. But we didn't share clients, dad ran his business, my mom ran hers. And I ran mine. And as soon as I soon as I figured out what, what my benefit was where you know, what my unique selling proposition was, and, and the value I could bring, that's when I started to have some success. And it took a while I starved.

Umar Hameed 6:09
So two things kind of came up there was when we are not authentic to who we are. And you tried to be a 50 year old and dressed that way and talk that way, because you wanted to relate. But that was a lie. And people can sense that you can sense it. But it takes courage to be the truth. Hey, I'm young, I'm passionate, and I'm going to help you get an amazing house. So how did you get to that transition of being who you were? And did you get an epiphany that got you to go above the BS? I'm just going to be me. Was it one of those moments? Or was it a transition?

Tamara Stone 6:42
You know, it's it's both if it can be a combination, I was I was actually going to quit the business. And I had shadowed with my parents for six months, and learned everything, learned how to measure House learned how to write a contract, learn sort of the basic fundamentals. But I hadn't learned how to connect with people. And my parents went away on an extended trip. And, and I didn't do anything, I wasn't connecting with people. And so I was actually going to quit the business. And I was just waiting for them to come back from their holiday. And I was packing it in and gonna go move away and just sort of give up on this. And I had been doing an open house. I didn't have listings, but I was doing an open house for a different realtor who had a good listing, and a really, really nice woman came in, and I kind of dropped the pretenses, you know, if you're she was, she was so lovely. She was about like, No, exactly. She's about 20 years older than me. And our kids were about 10 years older than I am. And I could just sort of relate to her and I started chatting. And she said, I don't like this house at all tomorrow, she said, but I like you. So maybe you want to come over and have a look at my house. And I was shocked because I kind of felt like she was you know, she's younger than my parents. But she was just so nice to me. And I went over and she had a really fancy house. And I was so so nervous, terrified, and I'm like, What the heck, she's not going to hire me to sell this, you know, really expensive home when, you know, clearly I don't know what I'm doing. But but she, she kind of led me down the path. And she believed in me. And that's, that's what helped me go, You know what, I can do this and I can, can, you know, be there and I can give some good advice. And I can bring in an enthusiasm and an energy that others don't. And I listed her house and it didn't sell instantly. And you know, but I worked hard. And I had some non typical marketing ideas and Nolan typical sort of wording and sold the house and then helped her buy something else. And tragically, she passed away last year. I helped her buy and sell 14 properties in my 27 year old....

Umar Hameed 8:58
Give you a high five thing right here.

Tamara Stone 9:00
Thank you. Yeah, she's she's very special. But she she was the first one to believe in me, which helped me believe in me.

Umar Hameed 9:06
So what was her name?

Tamara Stone 9:08
Elise, Elise Jensen.

Umar Hameed 9:10
So let me break that down a little bit, if I may. Yeah. So you and I, today, in this moment in time, make a system that if I was there in your presence in your office, this would be a different conversation. If you and I talked last week, you would have been in a different headspace, I would have been in a different headspace. This would be a different conversation. I'm sure it would have been charming and amazing anyway, but it would have been different. So we make a system when we come together. And Elise came in and through this would be my hypothesis and correct me if I'm wrong. My hypothesis is because she felt very comfortable in her skin. That it allowed you to borrow her confidence in being authentic that you didn't feel yourself but she created that opportunity for you You that You could have denied, but for whatever reason you stepped into it. And because you did that you made a connection, somebody just as nice could have come in, that wouldn't have happened. So on that crazy hypothesis, your thoughts on that, that she allowed this to happen and you accepted her invitation in whatever subtle way, unconscious way that happened.

Tamara Stone 10:19
Yep, it is 100% that and it was just, she was really special to me. She, she really, she was the first and and then because of the lessons I learned and the confidence I got dealing with the lease, then it it built, and I took that same authenticity and really who I was being a young kid, being somebody super hyper, someone who's a little quirky, and, and not your typical realtor, and connected with her and then started to connect with others. And, you know, last year, we've got a big team now. And last year, we sold 370 properties, so...

Umar Hameed 10:55
Wickedly cool. I'm gonna take a conversation down another path. So before we had this conversation, you know, we had a quick little chat. And then I said, you know, please send me a high res photo and bio and social media links and all that kind of stuff. And so when I got your picture, I was the first time I'd seen you, and you are an attractive woman. That's the question, I want to go down that path. So being an attractive woman in a business world, there's advantages of that. There's also some disadvantages. Could you kind of give us a feel for advantages and disadvantages? If they are any, in being that person?

Tamara Stone 11:30
Oh, that's such a good question. It's, and and yes, you know, obviously, there are advantages, you know, I don't put my face out there on our real estate signs or any of that I'm I'm Cognizant to not sell that I'm, I'm mindful to not to not be sleazy, you don't see we see some of that in my industry where pick me because I have big hair, big, whatever. And and I, you know, wasn't going to do that disadvantage. I you know, to me, while certainly I recognize there are lots of advantages, I think there are a lot of disadvantages, because I think people assume, you know, you get to where you are because of your looks, or you that you you know, I think a lot of people will judge and less so now, as I'm in my late 40s. But you know, more so when I was in my early 20s, that that, you know, people would look and go, Well, you know, you mustn't be that smart, you can't be that bright, you you won't know, you know, you're not going to be as good as that aggressive guy down there. Because you're just, you know, you're a pretty young thing.

Umar Hameed 12:33
So before I dig deeper into that, give me some of the advantages of being attractive. What do you see those as because I think other people might see them differently, but from your authentic self, what are those advantages?

Tamara Stone 12:46
Well, I think they've done all kinds of studies and research that, you know, babies are people from a different culture, different background, you know, an attractive face, you know, somebody who's got symmetry somebody, you know, with a smile, or what have you got that right away, people tend to feel a little more trustworthy, yes, they'll trust that person more they, you know, so I think there's, I think there's that I think an attractive person can be a little more memorable. I think it's catching an eye. And I think that's, to me, that's human nature. You know, when I agreed 100% Idiots, you know, whether it's a cute puppy, or it's a great pair of shoes, or, or what have you, I mean, something that makes you stop even for half a second and just go, Oh, what was that? So I think I think those are some of the advantages.

Umar Hameed 13:35
Absolutely. I think I heard this joke once, which is, you know, kind of interesting, why a baby's so cute. And the answer was, so adults won't eat them. I love it. So here's the next question going down that path. Earlier, we mentioned that you have might have been pre interviewed that you have two daughters. Yes. So as you look at them, and you look at the world we live in now. And as the world is transforming, in some ways, it is progressing, and in other ways that DNA that we have still kind of hot wires into place, what's the one thing you hope they take into their hearts that would allow them to flourish in this world we live in.

Tamara Stone 14:12
Such a good question to me and I'm very, very blessed. I've got two sisters and grew up in a very happy, wonderful family and have tried to share that with with our girls. And to me, the number one thing is confidence and just, you know, the belief in who you are and and I really see it in our girls. Our eldest is 20 She's just finished second year university now and she she doesn't fit into a box. You know, she's she's, I'm an absolute extrovert. She's total introvert. And, you know, I look good. We'll get yourself out there and I want you to make sure you have friends and go to these events or whatever. And she's like, Mom, that's not me not doing it and she's just, she's really confident in her own skin and far more I was at at 20. And I see the same in our in our younger daughter who's nearly 18. And just that inner confidence, which to me is so critical because that means you'll stand up for yourself, that means you something doesn't feel right, you're not going to go down that path you're not going to follow, you're not going to conform. So it's, you know, our mum taught us that advice, he gave us a lot of confidence. And, you know, my husband and I were saying this morning, we're so grateful. We're so proud of our girls for just who they are and the knowledge of who they are. And I think that all comes down to just being confident.

Umar Hameed 15:36
Brilliant, I'm gonna send you a link to a podcast, it was I think his name is Mark Pollack or Palak. We interviewed him and he did a book on how introverts when, like, you can be in sales, and you can be a leader and be an introvert, that is not a detriment is actually an asset. So I'll send you a link to that. And that might be just the thing to share. So let's rewind back, I promise we're going to get into real estate really, really soon. Why doesn't matter? I'm good. So we are the hell do you think this concept came in? Is if you're blonde, and attractive, you're dumb, because I can't figure out what the correlation is? Because is it a way that men you think, did that to control women? Or that was their idealization of the female form that, you know, if you're smart, then you know, you might be my equal or better, which guys simply are, like, what do you think that notion came from? Or was it other women or any idea where that if you're cute, you're dumb, because, you know, I normally do, but I am smart. I just want you to know that.

Tamara Stone 16:34
It's, it's true. And, you know, I don't think it's just the men who have have perpetuated that I think that's, I think that's coming from both and, you know, it's, it's both and it you know, it's you don't even think of myself going through high school, and I was really geeky and awkward. And even my school teachers in grade seven, I had two teachers, and they the nickname I had was rickets. Because I was this, I got really tall all of a sudden, and then I had these skinny little arms, big elbows, any little legs, big knees, and everybody called me Ricketts, which is a real disease and a terrible disease. And, you know, then then I kind of grew into my skin when I was 16 17. And sort of surprised all these people. And that was enough. Like they kind of didn't want anything else. And then I sort of started to think, well, maybe that was enough. And you know, so so back to why. You know why in the Archie Comics, why was Veronica the smart one with her jet black hair, and she's boxy and creative. And why was Betty the dumb one who walk out into traffic or cause car accidents? And, you know, I read all those Archie Comics.

Umar Hameed 17:45
I wouldn't think I'm Scooby Dooby Doo. Yeah, the women there the mousy one was the intelligent one. And, and not and of course, Gilligan's Island.

Tamara Stone 17:54
Yeah. But, you know, sadly, you don't have been aware of it for myself, and certainly raising daughters that, you know, we live in a society still, I think it's worse for them, where, you know, everything is, is so fake. And so artificial. And everything is photoshopped. And, you know, they're snapping hundreds of photos of themselves, Snapchat, they've got street or young and they're, it's all how you look. And it's not enough of how you think and how you make people feel and what you do. So we're doing it to ourselves, men and women are doing it.

Umar Hameed 18:27
And the other thing, so a, on a side note, I want to do a symposium. And this just could be a conversation like this with more people on the program, that our mothers perpetuate the lie, like they want the best for their daughters. And fathers want the best for their daughters. But the system we live in, we were talking about systems pigeonholes everybody into this. And even though at one level, they're saying, you know, hey, you could be anything you want, at another level, in a subtle level, they're making us conform to this old way. And it would be nice to just take a deep dive into that topic. I'm not sure what the end result will be. But I think that conversation needs to happen in something amazing may come out of it, or it could be we just better define the problem. So would you agree with that?

Tamara Stone 19:13
Yeah, I think that's brilliant. And I agree wholeheartedly, and yes, we need more of these conversations, to help people, you know...

Umar Hameed 19:20
Realize, that we're part of it and because a lot of times we don't even realize, so I'm gonna take one more kind of walk down here, then we're gonna go real estate. So the other thing to add, you were saying, you know, it's tougher for everyone, kids, boys, girls in this age with Snapchat and all the Instagram ish stuff. But adding to that is the availability of pornography, that hyper sexualizes adolescence that has a profound negative impact on society as a whole but that for a later day. Yeah, but let's switch over to real estate. So it's the stone sisters. So you have a team but let's talk about you Your sister when she came into, are you guys partners? Or is it your company and she's just

Tamara Stone 20:04
[Garbled]. 50/50 partners, we, we split everything down the middle and have since she joined me.

Umar Hameed 20:12
What was that like, because there's certainly strings that come in. But when you have family involved, it adds another dimension that actually could be one that accentuates the partnership. And it also could be times where that SR II stuff gets in the way. So talk to me about that.

Tamara Stone 20:26
It I There isn't a single day that goes by that I am not extremely grateful beyond grateful that Shannon joined up with me. And I've been hounding her for years. So So I sold for 10 years prior to her getting into the business. And you know, I'd been bugging her for ages while she went, got her degree and was working in marketing. And finally I'd given up on asking, and she phone one day, she was living in another city, and she said tomorrow, what do you think if I if I come into real estate, and work with you, and it was the best news ever, I had a two week old and a two year old baby, I was trying to do everything myself. It was It was awful. And I was getting underwater with just how busy it was. And we told our mom and dad and we told a few people and everyone was really nervous. And they just said, Okay, well how is this? How's this gonna work? And we're an extremely tight family. It's another sister as well. And and nobody wanted, you know, our business to get in the way of our of our close family. And so we appointed we had many family discussions and said, Okay, well, when we have disputes, we'll have a mediator dad will be the mediator. Maybe we go to a third party, but you know, we sort of plan for this and yeah, and just okay. When it's tough, you know, we'll family will stay family and we'll deal with the business. And we didn't, yeah, and we, we didn't jump right into, okay, we're going to split everything down the middle forevermore. We said, Okay, well, I've been doing this 10 years. Here's what I do. And Shannon came in mum and dad trained me. I was saying earlier, I was in in their back pocket for six months. And so I did that with Shana. And she was essentially in my back pocket for six months. And then then we said, Okay, well, we'll revisit and we wondered if perhaps I would run my business, she would deal with her own business we could brand together, but sort of run separate businesses. She brought so much value. I mean, I think it was week one where I just went, Holy cow, I mean, she she came in and she said, Okay, you're doing a really good job. I love how we do this. And this and this. She's like, but have you ever thought about doing that? Or what about this and pushing me out of my comfort zone to go well, realtors don't do that. And she's like, Yeah, realtors don't do that yet. And and it's there's been no looking back. And I can say this with all sincerity. She's She joined me 17 years ago, and we've not had one dispute, one fight one argument. We've never needed to have the mediator. She'll get annoyed with me. Like we joke about it, then I'm the gas. And she's the brakes. Yeah, so we're, you know, I'm the super type A, the the push, push for new ideas push for change. I want things fast i and go, go go. And Shannon, sort of the one behind going steering the ship. And she's actually the one in control. She just, you know, very cleverly. Yeah. And she's, you know, I can tell when I've annoyed her. And I mean, we're really, really close. So I can even tell before she sends me a text message or if we're not even physically together. But if we're together, she has a way she could just kind of raise one of her eyebrows. And I know I've done something or said something offensive. And I stopped that behavior. So it's nice. I wouldn't be doing this if if you know, I still wouldn't be selling if I didn't have my sister. And she's absolutely my best friend. I trust her completely. And she's she brings up the best in me. So I'm really lucky.

Umar Hameed 24:02
And by any chance is that a picture of your sister behind you?

Umar Hameed 24:14
Done it so disappointed here. But so you have a team what's the relationship of the team between the sisters is it like, like in a typical family, it's like if I want to do this as a kid, I need to go to dad and if I want to do the other thing I need to go to mom. So do Realtors come to you or your sister depending on what the issue is?

Tamara Stone 24:35
Yes 100% And sometimes they come you know they'll go to Shannon and then they'll come to me but usually you know depending on what it is they they'll go to Shannon you know she runs a tight ship she's she's well organized she's you know she's good that way. I'm you know, at first glance, I'm a little more hyper I'm more fun. I'm more of a yes person. Yes, per her Rational answer is, we'll think about it and make an educated smart decision. And I live from my heart. So I'm like, I love it, we'll do it.

Umar Hameed 25:08
So. So it does make a really good relationship, because my wife and I had the same thing on the Big Vision guy, let's go for it, let's make it happen. And she was the one that built bridges. So we didn't crash and burn that there was something more solid underneath. So it sounds like a really good partnership to kind of build a great company. So when you went from a few agents working with you to more agents, it changes the dynamics. So just as you set the expectations between you and your sister, hey, in case we got a mediator, how did you set the expectations of how do we retain who we are, as we get bigger and not lose ourselves in all of a sudden now we're a big team? And so did you have those conversations? And if you did, what did you set in place to ensure you guys still had the same vibe and feel and connection with your customers?

Tamara Stone 25:54
It's a great question. And it's not easy. You know, it's, it's the, the bigger we grow, where we're very careful, we're really selective about who we bring on as an agent, we want to make sure that we, you know, our real estate company is is a family, it's, you know, we care, one of our agents had a baby, his wife had a baby, day before yesterday, and, you know, everybody's so excited, and we're trying to convince them to call the baby baby Stone.

Umar Hameed 26:24
Stone baby.

Tamara Stone 26:28
You know, keeping that culture keeping that enthusiasm. You know, our company is called stone sisters. And yet we have three men, three real male realtors, and, you know, people, they'll arrive at the house, and people were like, well, you're not one of the sisters. And, you know, how did we How did you know, it was hard to grow and to, to have their perspective and bring on some male agents, that was the right fit, and who share our you know, they're not the exact same as us. But they share our values, they share the ethics, they operate under the same principles. And we spend a ton of time training and we have an operation on a Procedures Manual. And it's everything from here's what your voicemail says to here are all the steps, here's how you treat people. And and if you know, we haven't always gotten it, right, we've, you know, I even remembered another agent we had yesterday who worked for us for a very brief period of time, and we went on No, that's not how we operate and encourage them to move on. So it's, you know, it's not being afraid to go, can we thought you were going to be the right fit, but for whatever reason you're not. And they can move along and help them move along, and then keep the right people and reward them and make them feel valued. So they stay.

Umar Hameed 27:45
So one of the things that if you're not doing one of the things to keep the company, the team together in a strong way, is very much the stories that we capture, because stories keep the tribe together. And when you have one of your values that one of your team members actually exemplifies, is sharing that story. In the weekly meeting, I just want to point out that John, this week did XYZ. So I'll give you an example. I was it was a restaurant where this woman and her grandmother come to have lunch every Wednesday afternoon, and is their thing. And during one of these lunch conversations, the waiter their waiter overheard is that the granddaughter was going away on a business trip and the following Wednesday, she wouldn't be there for her grandmother's lunch. So the waiter said, you know, hey, if you like, I can go pick you up and bring you here for lunch. And you can have lunch at the restaurant, which is like putting customers first is like one of their values. And he's gonna stop working, go pick up grandma bring her hair is worthy of capturing that story. Because in that company, it's like, oh, we put customers first. It's like, excuse my gesture, but it's like, it's on every wall in every restaurant and corporate boardroom that nobody really knows what that means. But you tell that story. Customers are first Oh, let me tell you about John, this is what he did. And all of a sudden it becomes a folklore of the company. Are you using that in your company? To make sure that people understand that? Tell us one of those stories that makes you proud of your team?

Tamara Stone 29:17
Oh, one of our agents. Natalia is amazing. And she'd actually sold real estate for a long time joined us two years ago. And in her first six months, she sold more homes than she had in the previous 12 years.

Umar Hameed 29:33
But yeah, she's on the right home.

Tamara Stone 29:37
Yeah, exactly. She's She, she just recently did something really, really cool. So we had an elderly seller needed to sell his home. He's moving into extended care. He doesn't have kids here. We're in a pandemic. You know, it's receding now, but he had been going in and out of the hospital and so he went into the hospital with an ambulance Hit, we had his house listed and Tanya had his house listed. And she talked to him at the hospital. She couldn't go in and visit them. But she'd said, because they'd had an offer. And she dealt with that. And then she said, You know, John, is there, is there anything I can get to make you more comfortable? And he was kind of quiet? And he's like, No, you know, I'll be fine. And she said, you don't do you have stuff from home, like, and she'd gone through this and has had aging parents. So she went to his house, and she got his special slippers. She got a little blanket, he likes around around his house, picked up some things, put together a nice care package, and then took it to him at the hospital. When it was time for him to get released. She went to the hospital and got him and brought him back home. She'd had food in the fridge for like, it's, it's so far out of the realm of what a real estate agent does.

Umar Hameed 30:46
That's Love

Tamara Stone 30:48
it is love. And she, she loves him. And he loves her, you know, this sweet, he's 86 years old. And she got him boxes, she went there and helped him pack some stuff up like he became her her dad. It's, you know that so we've shared that we did a little video about that. And not to toot our horn, but it wasn't, it wasn't here's how good we are. This is how the stone sisters work. It was just, I wish more people treated people like this.

Tamara Stone 31:20
And you know, she's, she was so she was embarrassed that we were telling all the agents and she was, you know, she didn't do it for any of the accolades. But, you know, it's amazing, and it's inspired all the rest has to be like cable, what can we do to be way above and beyond, you know, far more than what's normal? Or what's expected.

Umar Hameed 31:41
Give her a hand for me for doing something. Wonderful. So two things before we part company. Number one, what makes you happy?

Tamara Stone 31:51
I know because I'm gonna send you my video. Well, I'm in a funny stage of life because I mean, my my kids make me happy fill me with joy. I'm so grateful to have them. But my eldest is at university, my youngest is about to go join her sister at the same university on the other side of Canada, like far away. So we don't have any pets. My husband's got a very busy business. So what makes me happy are my new children. houseplants and birds. I feed birds nonstop. I have binoculars I have a bird book. But yeah, I'm that's what makes me happy is being out in the garden watching all my little baby plants grow up and watching the birds. It's quite cliche, and I am right down that path. I love it.

Umar Hameed 32:38
Brilliant. What's one mind hack you'd like to share with our listeners and viewers? simple technique you used to be better, stronger, faster, more loving, more caring sexier better parent, what's the one thing you'd want to share?

Tamara Stone 32:50
Oh, my gosh. more loving, I guess is the one that speaks to me. And I you know, and again, I don't want to sound too corny or too cliched. But I honestly set out. You know what I do it when I'm driving into the office in the morning and I'm like, Okay, who can I make feel good today? And it's just I just I'm driving down the road. And I'm like, Who can I make smile. And that might be you know, saying you know being extra nice silly at the grocery store. It's phoning an an elderly client that I've got just to check in and see how they are. It's driving past someone's house saying Holy smokes, it looks so good. You guys have transformed it. Hope you're well, like it's just it's one little thing and I just to me, I do it because I know it's making somebody else feel good. And really, it makes me feel better than I think anybody else because it just gives me a little bubble of happiness.

Umar Hameed 33:41
I've shared this quote with other people on the show, but I don't care. It's my favorite frickin quote. Are you ready to hear it? I'm ready. I'm writing it. The love I give you is secondhand because I got to feel it first. to Satis makes me smile. I'm not sure we said it. They were brilliant. Wow. I love to mirror thank you so much for being on the show. This was a delightful conversation and made me happy.

Tamara Stone 34:09
Good. It made me happy too. Thank you so much. That was That was fun. And it's Yep, you've given me a new new spark. I'm pretty happy and excitable anyway, but I have an extra skip in my step today.

Umar Hameed 34:21
Brilliant.

Umar Hameed 34:26
If you enjoyed this episode, please go to iTunes and leave a five-star rating. And if you're looking for more tools, go to my website at nolimitsselling.com. I've got a free mind training course there, that's going to teach you some insights from the world of Neuro-Linguistic Programming and that is the fastest way to get better results.


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